Modern messaging software that your sales and customer engagement teams will love.
Real-time messaging, Chatbot integration, Multi-channel support, Customizable chat widgets, Visitor profile enrichment
Freshchat offers a modern, intuitive messaging platform designed to enhance communication between businesses and their customers. It supports various channels, integrates with AI chatbots, and provides actionable insights, thereby streamlining customer interactions and improving engagement.
Subscription-based with multiple plans
Freshchat is developed by Freshworks, a global software company headquartered in San Mateo, California, with offices across various countries including India, the UK, and Australia. Freshworks is known for creating software solutions that drive customer engagement and customer service activities.
Modern messaging software that your sales and customer engagement teams will love.
Product Overview
Freshchat, a product of Freshworks, is designed to streamline and enhance messaging for sales and customer engagement teams. It offers a comprehensive platform for real-time communication with customers, supporting various channels such as websites, mobile apps, and social media. Freshchat allows businesses to integrate AI-powered chatbots, thereby automating responses and providing 24/7 support. With features like customizable chat widgets and visitor profile enrichment, the tool helps personalize interactions and foster better customer relationships.
The software appeals to a diverse range of businesses—from small enterprises to large organizations—owing to its scalability and versatility. Freshchat’s multi-channel support ensures that teams can reach customers wherever they are, providing timely and relevant responses. Moreover, the platform furnishes businesses with actionable insights and analytics to optimize customer interactions further.
However, Freshchat is not just about improving customer service; it also focuses on driving sales through personalized messaging and real-time engagement. By integrating with other Freshworks products, businesses can create a cohesive and streamlined workflow, thereby enhancing productivity across departments.
One of the potential drawbacks might be that advanced features and integrations are available only on higher subscription tiers, which could limit accessibility for smaller businesses with tight budgets.