Whether you’re stuck explaining to your grandmother why her computer “won’t cooperate” while you’re 500 miles away, or trying to access your work files from your phone during your lunch break, Getscreen transforms the ancient ritual of “can you just click on the thing” into a seamless, browser-based remote control experience, no technical wizardry required, just the revolutionary concept that sometimes the best way to fix a computer is to control it from somewhere else entirely.
Executive Summary
Product Name & Vendor:
Getscreen by Point B Ltd, founded in 2018 by Farid Shamsutdinov, Aytugan Khafizov, and Alex Borisov in Cyprus. Starting with experimental WebRTC technology, the company has grown to serve businesses worldwide with their innovative browser-based remote desktop platform that eliminates traditional installation complexities while providing comprehensive remote access capabilities.
Quick Overview:
Getscreen is a cloud-based remote desktop and remote support platform that enables users to access and control computers, servers, and mobile devices directly through web browsers without requiring complex installations or configurations on the client side.
Who Should Read:
IT professionals and system administrators seeking streamlined remote access solutions, technical support teams requiring efficient client assistance tools, small business owners managing distributed teams and equipment, remote workers needing secure access to office computers, freelancers providing technical support services, and organizations requiring browser-based remote desktop capabilities without traditional software installation overhead.
Product Snapshot
Target Audience:
Industries:
Information technology services, computer software companies, technical support organizations, managed service providers, system administration firms, remote work enablement services, educational technology institutions, healthcare IT support, financial services technology teams, and small-to-medium enterprises requiring efficient remote access solutions.
Company Sizes:
Solo freelancers and individual IT professionals to mid-size organizations with up to 1,000 simultaneous connections, with particular strength among small businesses, growing IT service providers, remote teams, and organizations seeking cost-effective alternatives to traditional remote desktop solutions without enterprise complexity.
User Roles:
IT administrators, technical support specialists, system administrators, remote workers, help desk technicians, managed service providers, freelance IT consultants, business owners, team managers, and technical professionals requiring reliable remote access capabilities for both personal and commercial use.
Core Capabilities
Primary Features:
- Browser-Based Remote Access:
Revolutionary web-based remote desktop functionality enabling users to access and control remote computers directly through any modern web browser without requiring client-side software installation. Platform utilizes advanced WebRTC technology providing secure, encrypted connections with minimal latency while maintaining compatibility across different operating systems, devices, and network configurations. - Unattended Access Management:
Comprehensive permanent remote access capabilities enabling IT professionals to connect to remote devices anytime without requiring user presence or manual acceptance. System supports automatic agent installation, boot-time startup configuration, wake-on-LAN functionality, and centralized device management through intuitive dashboard interface providing complete oversight of all connected systems. - Quick Support and Invitation System:
Streamlined technical support workflow enabling instant remote assistance through simple link sharing or QR code scanning. Clients can grant temporary access without creating accounts, downloading software, or complex configuration while support technicians receive comprehensive technical details including operating system, browser information, and system specifications automatically. - Multi-Platform Compatibility:
Extensive cross-platform support covering Windows, macOS, Linux, and Android devices with consistent functionality across all platforms. System provides native mobile app support, responsive web interfaces optimized for different screen sizes, and seamless integration capabilities ensuring universal accessibility regardless of device type or operating system configuration. - Advanced File Management:
Sophisticated file transfer and management capabilities including drag-and-drop file sharing, built-in file manager with dual-pane interface, clipboard synchronization across devices, and secure file transfer protocols. Platform supports large file transfers, folder synchronization, and comprehensive file operations enabling efficient data management between local and remote systems.
Specialized Features:
- Team Collaboration and Management:
Enterprise-grade team management features including user role assignment, group permissions configuration, device access control, and collaborative session capabilities. Multiple operators can join single sessions simultaneously, enabling knowledge sharing, training scenarios, and complex troubleshooting situations requiring multiple expertise levels. - Session Recording and Documentation:
Comprehensive session recording capabilities enabling automatic video capture of remote sessions with customizable storage options, detailed connection logs, and audit trail maintenance. Platform provides session playback, screenshot capture, and comprehensive reporting supporting compliance requirements and quality assurance processes. - Custom Branding and White-Label Solutions:
Advanced customization options including custom branding, personalized client applications, subdomain configuration, and white-label deployment capabilities. Organizations can customize interface elements, logos, connection URLs, and client messaging maintaining professional brand consistency while providing seamless user experience. - Integration Ecosystem and API Access:
Extensive integration capabilities including REST API access, webhook support, and native integrations with popular platforms including Jira Service Desk, Telegram, LiveChat, and various business applications. Platform supports custom plugin development, automated workflow triggers, and comprehensive data synchronization across business systems. - Enterprise Security Features:
Advanced security implementations including 128-bit AES encryption, two-factor authentication, IP whitelisting, Single Sign-On support, and comprehensive access logging. Platform provides granular permission controls, session timeout configuration, and enterprise-grade security compliance supporting organizational security policies and regulatory requirements.
Value Proposition
Getscreen delivers exceptional value by eliminating traditional remote desktop complexity while providing comprehensive functionality that enhances productivity, reduces support overhead, and enables flexible work arrangements through innovative browser-based technology.
Business Impact:
Operational Efficiency Enhancement:
Users report 50-70% reduction in remote support setup time through elimination of client-side software installation requirements, with technical support teams achieving faster issue resolution and improved customer satisfaction. Organizations experience significant time savings through streamlined connection processes, automated technical data collection, and simplified workflow management.
Cost Reduction and Resource Optimization:
Businesses achieve substantial cost savings compared to traditional remote desktop solutions, with documented cases showing 40-60% reduction in remote access licensing costs while providing superior functionality and ease of use. Platform eliminates software deployment overhead, reduces IT administrative burden, and minimizes infrastructure complexity.
Remote Work Enablement:
Platform enables seamless remote work capabilities with reliable, secure access to office resources from any location or device. Organizations report improved employee productivity, enhanced work flexibility, and successful transition to distributed work models through comprehensive remote access capabilities without traditional VPN complexity.
Customer Support Excellence:
Technical support organizations achieve improved service delivery through instant connection capabilities, comprehensive session documentation, and collaborative support features. Businesses report enhanced customer satisfaction, reduced support ticket resolution time, and improved first-call resolution rates through efficient remote assistance workflows.
ROI & Cost Savings:
Immediate Operational Returns:
Organizations typically achieve positive ROI within 30-60 days through reduced support overhead, eliminated software licensing costs, and improved operational efficiency. Platform delivers cost-effective remote access capabilities starting at $60 annually compared to enterprise solutions costing thousands annually while providing superior ease of use and functionality.
Hidden Cost Elimination:
Platform eliminates expenses related to client software deployment, IT infrastructure maintenance, complex VPN configuration, and extensive user training while providing professional-grade remote access capabilities. Organizations report significant savings in technical support overhead, travel costs, and productivity losses associated with traditional remote access challenges.
Scalable Investment Value:
Flexible pricing structure grows with business needs without requiring major infrastructure investments or complex migration processes. Businesses benefit from transparent pricing, unlimited device support options, and comprehensive feature sets that provide long-term value and growth accommodation.
AI & Technology Deep Dive
Getscreen utilizes advanced web technologies and innovative approaches specifically optimized for browser-based remote desktop functionality while maintaining security, performance, and compatibility across diverse environments.
- WebRTC Technology Innovation:
Sophisticated implementation of WebRTC protocols enabling real-time communication, low-latency video streaming, and secure peer-to-peer connections directly through web browsers without plugin requirements. Platform optimizes data transmission, maintains connection stability, and provides adaptive quality management based on network conditions. - Cross-Platform Compatibility Engine:
Advanced technology stack supporting consistent functionality across Windows, macOS, Linux, and Android platforms while maintaining native performance characteristics and user experience consistency. System provides automatic operating system detection, adaptive interface optimization, and seamless integration capabilities. - Browser Security Architecture:
Innovative security model leveraging browser sandboxing capabilities, secure protocol implementation, and comprehensive encryption to provide enhanced security posture compared to traditional client-installed solutions. Platform maintains firewall compatibility while providing robust protection against reverse access vulnerabilities. - Scalable Cloud Infrastructure:
Robust backend architecture supporting global deployment, high availability, and scalable connection management enabling reliable service delivery across different geographic regions and varying load conditions while maintaining consistent performance and reliability standards.
User Experience
Getscreen prioritizes intuitive design and technological innovation, transforming traditionally complex remote desktop operations into streamlined, accessible experiences that support both technical professionals and non-technical users.
Simplified Connection Interface:
Clean, organized dashboard providing immediate access to connected devices, intuitive connection management, and visual status indicators enabling quick device identification and connection without technical expertise. Platform maintains consistent interface design across web and mobile platforms while providing comprehensive functionality.
Browser-First Architecture:
Revolutionary browser-based approach eliminating traditional software installation overhead, providing instant access from any device with modern web browser capabilities, and maintaining consistent user experience across different platforms and devices. System adapts interface elements for optimal viewing on various screen sizes and device configurations.
Automated Technical Intelligence:
Sophisticated automatic data collection providing comprehensive technical context including operating system detection, browser identification, and system configuration details without requiring manual client information gathering. Platform streamlines troubleshooting processes while maintaining user privacy and security.
Collaborative Remote Experience:
Multi-user session capabilities enabling real-time collaboration, knowledge sharing, training scenarios, and complex issue resolution with multiple participants. System provides integrated chat, voice communication options, and session recording capabilities supporting comprehensive remote collaboration workflows.
Security & Compliance Details
Getscreen implements comprehensive security measures specifically designed for protecting sensitive remote access communications and maintaining enterprise-grade data protection across diverse deployment environments.
Data Protection Framework:
- Advanced Encryption Infrastructure: Platform utilizes 128-bit AES encryption within WebRTC and SSL protocols by default, ensuring complete data protection for all transmitted video, audio, and control commands. System provides end-to-end encryption, secure key management, and comprehensive protection against unauthorized access during remote sessions
- Browser-Based Security Model: Innovative browser-based architecture provides natural sandboxing protection, eliminating reverse access vulnerabilities common in traditional remote desktop solutions. System operates through secure web protocols, maintains firewall compatibility, and provides enhanced security posture compared to client-installed alternatives
- Enterprise Security Controls: Comprehensive security features including two-factor authentication via email, Telegram, and Google Authenticator, IP whitelisting capabilities, Single Sign-On integration, and detailed access logging. Platform provides granular permission controls, session timeout management, and comprehensive audit trails
Access Control and Monitoring:
- Intelligent Access Management: Advanced protection systems utilizing intelligent algorithms to detect and block brute-force attempts, unauthorized access patterns, and suspicious connection behaviors. Platform maintains detailed connection history, session recording capabilities, and comprehensive monitoring tools
- Privacy and Compliance Assurance: Complete data privacy framework with transparent policies, user consent management, secure data handling procedures, and comprehensive compliance controls ensuring regulatory adherence and customer trust across international markets and privacy requirements
- Business Continuity and Reliability: Automatic virus checking through VirusTotal for all agent versions, automatic updates, disaster recovery procedures, and comprehensive uptime monitoring ensuring reliable service delivery and maintained security posture during updates and maintenance periods
Pricing & Packages
Pricing Plans:
| Plan | Price (Annual) | Users | Key Features | Best For |
|---|---|---|---|---|
| Free | $0 | 1 technician | 2 permanent devices, limited quick support, basic features | Personal use, testing |
| Basic | $60 | 1 technician | Wake-on-LAN, black screen, 4GB file transfer, 1GB recording | Individual professionals |
| Standard | $95 | 1 technician | Unlimited file transfer, unlimited invitations, 2GB recording, HTTP API | Growing businesses |
| Professional | $120 | 1 technician | 5GB recording, Single Sign-On, group permissions, advanced features | Professional use |
| Enterprise | Custom | Custom | Self-hosted options, unlimited simultaneous sessions, custom integrations | Large organizations |
Team and Volume Pricing:
| Feature | Basic | Standard | Professional | Enterprise |
|---|---|---|---|---|
| Permanent Devices | Unlimited | Unlimited | Unlimited | Unlimited |
| File Transfer Limit | 4GB | Unlimited | Unlimited | Unlimited |
| Video Recording | 1GB | 2GB | 5GB | Custom |
| API Access | ✗ | ✓ | ✓ | ✓ |
| Single Sign-On | ✗ | ✗ | ✓ | ✓ |
| Custom Branding | ✗ | ✗ | ✓ | ✓ |
| Self-Hosted Option | ✗ | ✗ | ✗ | ✓ |
- Key Terms:
All paid plans include unlimited permanent devices, basic integrations, mobile access, and cross-platform compatibility. Free plan provides 2 permanent devices with limited features. Business trial available with 14-day access to full features. Volume discounts available for multiple technician accounts. Self-hosted enterprise solutions available with custom pricing and deployment options.
Implementation & Onboarding
Professional Implementation Support:
Comprehensive onboarding assistance including setup guidance, best practices consulting, integration support, security configuration recommendations, and ongoing optimization support ensuring successful adoption and maximum platform value realization.
Rapid Value Realization:
Streamlined implementation enables most users to achieve operational benefits within the first few days including basic remote access, device management setup, and core workflow integration providing immediate value while progressive optimization continues throughout the onboarding period.
| Phase | Timeline | Activities |
|---|---|---|
| Initial Setup | Days 1-2 | Account creation, plan selection, basic configuration, team setup |
| Device Integration | Days 3-7 | Agent deployment, device registration, connection testing, access verification |
| Team Configuration | Days 8-14 | User role assignment, permission setup, group organization, workflow optimization |
| Advanced Features | Days 15-21 | Integration setup, custom branding configuration, API implementation, security policies |
| Optimization & Scale | Ongoing | Performance monitoring, feature expansion, workflow refinement, continuous improvement |
Support & Resources
Customer Support:
Channels:
- Live Chat Support: Real-time assistance through the platform during business hours
- Email Support: Comprehensive technical support at info@getscreen.me with detailed troubleshooting
- Knowledge Base: Extensive documentation, tutorials, and step-by-step guides covering all features
- Community Forum: Peer-to-peer assistance and expert guidance from experienced users
- Video Support: Personalized video explanations for complex setup and configuration issues
- API Documentation: Comprehensive developer resources for custom integrations
Hours:
Live chat and email support available during standard business hours; comprehensive self-service resources including video tutorials, documentation, and community forums available 24/7; priority response for paid customers.
Responsiveness:
Highly responsive support system with chat responses typically within hours during business hours, email support responding within 24-48 hours, and extensive self-service documentation enabling immediate problem resolution; users consistently praise helpful and knowledgeable customer support quality.
Learning Resources
| Category | Key Offerings |
|---|---|
| Comprehensive Educational Ecosystem | Getting started guides; video tutorials covering platform features; best practices documentation for different use cases; industry-specific implementation strategies; step-by-step setup instructions; troubleshooting guides; optimization recommendations for technical and non-technical users. |
| Implementation & Integration | Quick-start setup guides for immediate productivity; API documentation for custom integrations; agent deployment instructions; team configuration guides; ongoing optimization consulting to ensure adoption success. |
| Video Tutorial Library | Instructional videos on navigation, advanced feature use, integration setup, security configuration, and troubleshooting; detailed demonstrations of complex workflows for visual learners. |
| Community-Driven Learning | Support forums with peer-to-peer assistance; best practice discussions; case study presentations; integration examples; collaborative problem-solving across industries and use cases. |
| Developer & Technical Resources | API documentation; SDK resources; webhook configuration guides; custom integration examples; technical implementation support for advanced customization and enterprise deployments. |
Customer Insights
Getscreen serves diverse IT and remote work communities with strong concentration among technical professionals and organizations seeking efficient, cost-effective alternatives to traditional remote desktop solutions.
- User Demographics:
Predominantly IT professionals, technical support specialists, and small business owners aged 25-55, including system administrators, managed service providers, remote workers, and technical consultants requiring reliable remote access capabilities with emphasis on ease of use, cost-effectiveness, and professional functionality. - Usage Patterns:
Highly engaged user base with daily utilization rates exceeding 85%, strong feature adoption indicating comprehensive platform integration, excellent retention rates demonstrating continued value realization, and progressive sophistication as users master basic functionality before advancing to advanced team management and enterprise features. - Success Metrics:
4.8/5 rating on GetApp with 154 reviews, 5-star maximum rating on G2 compared to competitors, 90% user satisfaction rate with documented efficiency improvements, and successful scaling from individual users to enterprise implementations without platform migration requirements. - Professional Feedback:
Users consistently praise browser-based convenience, elimination of client installation requirements, excellent customer support quality, transparent pricing structure, comprehensive feature set for the price point, and reliable uptime while requesting expanded mobile app capabilities and additional enterprise reporting features.
Real-World Applications
- IT Support and Help Desk Operations:
Technical support teams utilize streamlined connection capabilities, comprehensive session recording, and collaborative troubleshooting features to provide efficient remote assistance, reduce ticket resolution time, and improve customer satisfaction through professional presentation and simplified access procedures. - Remote Work and Distributed Teams:
Organizations implement permanent device access, secure file sharing, and mobile connectivity enabling comprehensive remote work capabilities, flexible schedule accommodation, and seamless access to office resources from any location without traditional VPN complexity or infrastructure overhead. - Managed Service Provider Operations:
MSP organizations leverage team management features, custom branding options, API integrations, and scalable pricing to provide professional remote support services, maintain client relationships, and efficiently manage multiple client environments through centralized dashboard control. - Educational Technology and Training:
Educational institutions and training organizations benefit from screen sharing capabilities, session recording features, collaborative access options, and cross-platform compatibility enabling remote learning, technical training, and distributed educational service delivery.
Competitive Positioning
| Feature | Getscreen | TeamViewer | AnyDesk | Chrome Remote Desktop |
|---|---|---|---|---|
| Browser-Based Access | Excellent (native design) | Limited (requires software) | Limited (requires software) | Good (browser-based) |
| Client Installation | Excellent (not required) | Poor (required) | Poor (required) | Good (minimal setup) |
| Pricing Transparency | Excellent (clear tiers) | Fair (complex licensing) | Good (straightforward) | Excellent (free) |
| Cross-Platform Support | Excellent (comprehensive) | Excellent (broad support) | Excellent (comprehensive) | Good (basic support) |
| Enterprise Features | Good (growing capabilities) | Excellent (comprehensive) | Good (business focus) | Limited (consumer focus) |
| Ease of Use | Excellent (intuitive design) | Good (feature-rich) | Good (lightweight) | Excellent (simple) |
| Customer Support | Excellent (responsive) | Good (established) | Good (professional) | Limited (community) |
| Security Features | Good (encryption, 2FA) | Excellent (enterprise-grade) | Good (secure protocols) | Good (Google security) |
Getscreen differentiates through superior browser-based convenience, elimination of client installation requirements, transparent pricing structure, excellent customer support, and innovative approach to remote desktop accessibility while maintaining competitive functionality and professional capabilities.
Strengths & Limitations
| Strengths | Limitations |
|---|---|
| Browser-based access eliminating client-side software installation requirements and deployment complexity | Connection latency occasionally experienced, though users report this is rare and typically related to network conditions |
| Cross-platform compatibility covering Windows, macOS, Linux, and Android with consistent functionality | No native iOS app currently available, though mobile browser access provides basic functionality |
| Comprehensive free plan providing real value for personal and small business use without restrictions | Advanced features like custom branding and SSO require higher-tier plans which may be costly for some users |
| Excellent customer support quality with responsive assistance and helpful technical guidance | Some enterprise-grade reporting and analytics features are limited compared to specialized solutions |
| Strong security implementation with encryption, authentication options, and enterprise-grade compliance | Learning curve for organizations transitioning from traditional remote desktop solutions requiring workflow changes |
| Flexible pricing structure accommodating individual users to enterprise deployments with transparent costs | Limited advanced collaboration features compared to comprehensive unified communications platforms |
Final Assessment
Best Fit For:
IT professionals seeking streamlined remote access without installation complexity, technical support teams requiring efficient client assistance tools, small-to-medium businesses needing cost-effective remote desktop solutions, remote workers requiring reliable access to office resources, managed service providers serving diverse client environments, and organizations prioritizing ease of use and browser-based convenience over complex enterprise features.
Summary Verdict:
Getscreen successfully addresses critical remote access challenges by combining innovative browser-based technology with comprehensive functionality and competitive pricing. The platform delivers exceptional value through elimination of traditional installation overhead, intuitive user experience, and professional feature set while maintaining strong security and reliable performance that positions it as an attractive alternative to traditional remote desktop solutions.
Getscreen transforms remote access from technical hurdle to seamless capability, enabling organizations and individuals to achieve efficient remote work, support delivery, and device management through innovative web-based approach that prioritizes simplicity without sacrificing functionality or security.
Fun Fact:
Getscreen emerged from the founders’ experiments with WebRTC technology in 2018, when Farid Shamsutdinov, Aytugan Khafizov, and Alex Borisov realized they could eliminate the most frustrating part of remote support: asking clients to download and install software. After countless support calls that started with “first, you need to download TeamViewer” and ended with confused customers giving up, they had their eureka moment: what if the browser could do everything? Today, Getscreen has made the phrase “just click this link” the simplest instruction in remote support, proving that sometimes the best technology is the kind that gets out of its own way!
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