Practical Customer Success Management is your no-fluff, field-tested survival guide for CSMs of all stripes – from greenhorns to grizzled pros. Written by a seasoned coach who’s trained hundreds, it delivers straight-talking, good-humored advice for the real-world messes CSMs wade through daily.
Inside, you’ll find a simple, repeatable framework for guiding customers to success – step-by-step, stage-by-stage – plus practical tools, templates, and walkthroughs to make your work faster, smarter, and more consistent. Use it, tweak it, make it yours. It’s not just theory – it’s your new desk-side wingman.