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Product Spotlights

Brief summaries that highlight the main purpose, features, and target users of various popular and market leading business software products.

When Business Phones Finally Learned to Do More Than Just Ring: Nextiva’s Unified Communications Revolution

Nextiva is a cloud-based unified customer experience (CX) platform that combines business phone service, contact center capabilities, team collaboration, and AI-powered communication tools into one integrated solution. The platform offers HD voice calling, video conferencing, team messaging, SMS, online faxing, and advanced contact center features with intelligent call routing, all designed to help businesses deliver exceptional customer experiences while streamlining internal communications.
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When AI Finally Learned to Read Your Support Team’s Mind: Capacity’s Revolutionary Approach to Knowledge Management

Capacity is an AI-powered support automation platform that uses advanced natural language processing and machine learning to answer questions, automate repetitive support functions, and create intelligent solutions for complex business challenges. The platform combines conversational AI with comprehensive knowledge management to deflect up to 90% of customer inquiries while empowering employees with instant access to organizational knowledge.
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