Freshdesk is a cloud-based customer support software. With 150+ integrations, we make it simple for businesses to provide superior support.
Ticketing system, Multi-channel support, Automations and workflows, Collaboration tools, Analytics and reporting
Freshdesk enables businesses to provide streamlined and efficient customer support through a cloud-based platform with over 150 integrations, allowing companies to manage customer interactions across multiple channels seamlessly.
Subscription-based pricing with multiple tiers and a free trial option.
Freshdesk by Freshworks is part of Freshworks Inc., headquartered in San Mateo, California. The company has additional offices across India, Australia, Germany, the UK, and the Netherlands. Their main contact email is support@freshdesk.com, and the contact phone number is +1-855-747-6767.
Freshdesk is a cloud-based customer support software. With 150+ integrations, we make it simple for businesses to provide superior support.
Product Overview
Freshdesk, a product by Freshworks, offers a comprehensive cloud-based customer support solution designed to streamline and enhance communication between businesses and their customers. The platform’s key features include a versatile ticketing system that allows support teams to manage inquiries from email, phone, chat, social media, and more within a single interface. Additionally, multi-channel support ensures that customer interaction is seamless, regardless of the medium they prefer to use. Automation capabilities within Freshdesk facilitate the creation of workflows that can handle repetitive tasks, thus improving team efficiency and response time. Collaboration tools help to bridge the gap between different roles within an organization, enabling teams to resolve support tickets more quickly and effectively. The platform also boasts robust analytics and reporting functions that offer insights into customer satisfaction and team performance, supporting data-driven decision-making. Freshdesk is a suitable solution for a wide range of businesses, from small startups to large enterprises, thanks to its scalable and flexible pricing tiers. It is especially renowned for its ease of use, extensive integration options, and the capacity to customize workflows to match specific needs. However, some users may find the interface slightly overwhelming due to its broad range of features, particularly in the higher-tier plans. Overall, Freshdesk stands out as a powerful tool for businesses looking to enhance their customer support efficiency and effectiveness without the need for complex infrastructure.