Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Cloud-based IT service desk, Easy-to-use interface, Simple configuration, Automated workflows, Asset management, Change management, Incident management, Service catalog
Freshservice offers a modernized IT service desk experience that’s easy to use and configure, providing robust tools for managing IT operations effectively and increasing productivity for IT teams.
Subscription-based with various pricing tiers.
Freshworks is headquartered in San Mateo, California, with offices around the world. Contact: +1 (855) 747-6767, hello@freshworks.com.
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Product Overview
Freshservice, a product by Freshworks, offers an intuitive cloud-based IT service management (ITSM) solution designed to streamline IT and other business functions. This platform is known for its user-friendly interface that facilitates easy adoption and quick configuration without the need for extensive technical skills. It’s robust in automating workflows, which helps in efficiently managing IT operations including incident, change, and asset management. The service catalog is another significant feature, allowing seamless service requests and a structured delivery model. Freshservice is ideal for businesses ranging from small enterprises to large corporations, looking to modernize their IT operations with a scalable and flexible service management tool. Despite its strength in providing a comprehensive ITSM suite, some users might find the initial setup challenging without prior experience. Nevertheless, its comprehensive features and cloud availability make it a strong contender in the IT service management landscape, especially for IT teams aiming to enhance productivity and operational efficiency.