To grow your brand, you need to offer experiences that build loyalty. Meet the automated CX platform that delights customers, empowers your team, and drives your business forward.
Automated customer support, Multi-channel communication, AI-driven responses, Customer insights
Enhance customer loyalty and streamline support with automated processes and AI-driven insights.
Subscription-based pricing
Gorgias is headquartered in San Francisco, California, USA. As a provider of a leading customer service platform, they focus on enhancing e-commerce experiences. Contact: +1 415-649-6063, support@gorgias.com
To grow your brand, you need to offer experiences that build loyalty. Meet the automated CX platform that delights customers, empowers your team, and drives your business forward.
Product Overview
Gorgias is a customer service platform aimed at e-commerce businesses looking to improve customer experience and support efficiency. Their platform offers a range of features such as automated customer support, multi-channel communication, personalized interactions through AI, and customer insights. These functionalities enable businesses to provide responsive and engaging customer service, thereby fostering customer loyalty and satisfaction. Gorgias differentiates itself by specializing in integrations with e-commerce platforms like Shopify, Magento, and BigCommerce, which streamlines operations for online stores. The platform operates on the web, with a subscription-based pricing model tailored to different business sizes. While Gorgias excels in automating and unifying customer support channels, it may not fully suit businesses outside the e-commerce sector. Overall, Gorgias is recognized for empowering support teams and enhancing customer journeys in the e-commerce industry.