Customer Service

Zonka Feedback is a smart customer experience platform that helps businesses collect feedback through multiple channels, including tablets, kiosks, text messages, emails, websites, and mobile apps. It then transforms that data into actionable insights through real-time reports and automated workflows. Unlike basic survey tools, Zonka combines comprehensive feedback collection with intelligent analysis features such as mood detection, text analysis, and automated alerts that enable businesses to respond to customer issues immediately and improve experiences systematically.

KrispCall is an AI-powered cloud phone system that makes business communication smarter by combining regular calling and texting with smart features like real-time call notes, automatic summaries, and AI coaching. Unlike basic phone services or complicated business systems, KrispCall works like one easy hub that connects with over 100 business tools while giving you phone numbers from 100+ countries. This helps businesses look professional worldwide while keeping the personal touch that builds relationships.

Textline is a cloud-based business text messaging platform that enables teams to send and receive SMS messages using shared phone numbers, creating a professional texting experience for customer communication. Unlike personal texting or basic SMS tools, Textline provides team collaboration features, compliance controls, automation capabilities, and deep integrations with business systems, all designed to help organizations manage customer conversations at scale while maintaining the personal touch of text messaging.

CloudTalk is a cloud-based, AI-powered business calling platform that unifies voice calls, SMS, WhatsApp messaging, and analytics in one system. The platform enhances sales and customer support operations through smart dialers, intelligent call routing, real-time sentiment analysis, and CRM integrations, delivering natural customer interactions backed by powerful business insights.